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The homes
How many homes does Palms at Park offer?
Choose between two private luxury Palm Springs homes: the five-bedroom Palms at Park Villa and six-bedroom 5 Palms Estate. Each offers a private pool, spa and space to spend time together. Compare the homes to find your fit.
Are the homes shared with each other?
Each home is fully private when rented separately, with its own pool, spa, fire pit, outdoor space and gated privacy. The homes are adjacent and can also be reserved together by one group.
Does every bedroom have its own bathroom?
Yes. Every bedroom in both homes has an en-suite bathroom, so guests do not have to negotiate shared bathrooms or awkward room assignments. Everyone has a private bedroom-and-bathroom space within one shared home.
Does every bedroom have outdoor access?
Yes. Every bedroom in both homes has direct outdoor access.
How many king beds are there?
The Villa has one California king and four queens across five bedrooms. The Estate has two California kings, one king that can be configured as two twins, and three queens across six bedrooms. Every bedroom has its own bathroom. Please ask at least one week before arrival if you would like the Estate’s twin-bed arrangement so we can confirm the setup.
Is each pool private?
Yes. Each home has its own private saltwater pool, spa / hot tub, fire pit and outdoor living space in a walled, gated and hedged setting. Amenities are private to your home when rented separately.
Is pool heating available?
Yes. Optional pool heating is $139 per night for the duration of your stay. Ask us to arrange it; your reservation and invoice show your selected services.
Is spa heating included?
Yes. Complimentary on-demand spa heating is included. Your house manual explains the controls once you are inside.
Before you arrive
Share this section with your group before they pack or travel. Planning bedrooms? See bed layouts. For groceries, restaurants and things to do, explore our Palm Springs recommendations.
What kitchen supplies are included?
Each kitchen has high quality cookware, chef’s knives, cutting boards, whisks, spatulas, wine openers, potato peelers, measuring spoons, a blender and a toaster. Silverware, dinner and salad plates, soup bowls, drinking glasses, wine glasses and plastic drinking glasses are provided, with place settings for 12 at the Villa and 14 at the Estate.
There is an assortment of spices, salts, sugars, oils, vinegars and flour. Bring your preferred groceries and any specific ingredients you need. See coffee makers, the BBQ and household supplies for the other essentials.
What coffee makers are provided? Is there a grinder?
Each home has a drip coffee maker with flat-bottom filters and a Keurig for K-Cups. There is no coffee grinder, so bring ground coffee or K-Cups rather than whole beans.
Is there a BBQ, and do we need propane?
Yes. Both homes have an oversized stainless-steel gas BBQ connected directly to the home’s gas line. There’s no gas tank and it never runs out.
What towels and household supplies are provided?
Bed linens and premium hotel-sourced bath towels, hand towels, pool towels and washcloths are provided. Every en-suite bathroom has a hair dryer. The homes include starter supplies of premium shampoo and bath soap, paper towels, toilet paper, trash bags, dishwasher pods and laundry pods.
What appliances and refrigerator space are available?
Each home has a refrigerator, range with a single oven, dishwasher, microwave and wine cooler. The Villa has a backup refrigerator in the Casita bedroom; the Estate has one in the garage.
How many people can sit at the dining tables?
Villa: the indoor dining table seats 10, with another six seats at the two islands. A smaller outdoor table can be brought inside for five additional seats.
Estate: the live-edge indoor table seats 12, with another six seats at the 14-foot island.
For group meals, see outdoor dining guidance. Seating does not increase your reservation’s occupancy limit.
Can we arrange rollaway beds or cribs?
Two of the Villa’s five bedrooms have room for a twin rollaway bed, allowing one or two rollaways in total. Ask us about the setup before arranging a rental. Our local rental recommendations include rollaways with bedding and pillows, cribs and other baby equipment, with arrival-day delivery and departure-day pickup. Rentals do not increase the home’s occupancy limit.
What are the occupancy limits?
The Villa accommodates up to 10 overnight guests of any age, plus two additional children age 12 or younger, for 12 total. The Estate accommodates up to 12 overnight guests of any age, plus two additional children age 12 or younger, for 14 total. Your reservation must include everyone staying at the home.
Where can we park?
Use the garage and driveway first: two cars in each. The Villa allows one additional street car, for five cars total. The Estate allows up to two additional street cars, for six cars total. Keep neighboring homes, driveways and mailboxes clear, follow posted restrictions, and keep the driveway gate closed when not in use. Contact us before arrival if you need help planning cars.
When will we receive the address and arrival details?
Your rental agreement contains your home’s address. About seven days before arrival, once reservation setup is complete and the balance is settled, we send the address, directions, check-in time and arrival contact details. If you book closer to arrival, we coordinate these details as soon as your reservation is ready.
What are the check-in and checkout times?
Standard check-in is 3 PM and checkout is 11 AM Pacific, unless we have confirmed a different time for your reservation. Your arrival and departure messages show the time that applies to your stay.
Is early check-in or late checkout available?
Early check-in and late checkout may be available. The standard charge is $495 for each service. Please request this service in your rental agreement. Requests are confirmed if possible 24 hours prior to check in or check out. Your confirmation and invoice show the agreed arrangements and any charge.
What if our group arrives at different times?
Please discuss separate arrival times with your assigned greeter.
Can we arrange deliveries or send packages ahead?
You are welcome to receive deliveries while staying at the property. Arrange access with your greeter before scheduling a delivery. The property is not attended full time, and we cannot be responsible for packages sent there.
For packages sent ahead, Postal Palm Springs offers package receiving. Call (760) 864-1401 before shipping to confirm the receiving fee, shipping address and pickup procedure. The store is at 1717 E Vista Chino, Suite A7, Palm Springs, CA 92262. Confirm charges for oversized packages directly, then pick up your packages when you arrive.
Where do we find instructions for using the house?
Your house manual is provided once you are inside. It explains Wi-Fi, pool and spa controls, bin locations, equipment and checkout.
During your stay
Is Wi-Fi included?
Yes, fast mesh wifi is included.
Is laundry available?
Yes. Each home has an oversized washer and dryer, an iron and ironing board, and starter laundry pods. For dry cleaning, see our local recommendation.
What TV and entertainment setup is included?
Each home has a large wall-mounted HDTV in the living room and wall-mounted HDTVs in every bedroom. Living-room and primary-bedroom TVs have streaming devices; guest suites have Spectrum basic cable. The house manual identifies the setup for your home and explains how to use it.
You can connect an HDMI device such as a laptop to the living-room TV.
Is EV charging available?
Yes. Each garage offers a Tesla high speed charger and EV charging is complimentary.
Is housekeeping available?
Optional daily housekeeping can be arranged for a fee, subject to availability. A visit is approximately two hours per home and includes making beds, cleaning hard surfaces, dishes and general cleanup. It does not include laundering linens.
Service starts the day after your first night and ends the day before checkout.
Do guests take the trash bins to the street?
No. Put bagged trash and recycling in the outdoor bins by Sunday evening and leave the bins in place. Our collection crew retrieves and returns them on Monday. The house manual shows their exact location and which bin to use.
When are the pool and garden serviced?
Gardening is normally Monday. Pool and spa service is normally Tuesday and Friday. Crews enter the property for scheduled maintenance. Times vary, and pool visits may change with weather or wind.
Booking and payments
Can I book directly with live rates and availability?
Yes. Guests can check availability, see real-time pricing and book directly online. Direct booking is the official way to reserve Palms at Park, with live rates, taxes, fees and the final quote shown before you reserve.
Why book direct, and how much can I save?
Direct booking gives guests the clearest final Palms at Park quote, direct communication with the owner-managed team, and a better direct nightly rate. Direct nightly rates are nearly 5% lower than our standard Airbnb and Vrbo rates. The comparison is for the same home and dates at standard accommodation rates. Final fees and taxes are shown at checkout; platform promotions may differ.
When are payments due?
The standard payment schedule is 50% at booking, with the remaining 50% due 60 days before check-in. Your booking quote shows the amount due now and the payment schedule that applies to your reservation. Check these details before reserving, especially if your stay begins within 60 days.
What is the cancellation policy?
The cancellation charge is 50% of the reservation cost, including taxes, when cancelling at least 60 days before 3 PM Pacific on the check-in date, and 100% after that cutoff. Contact us if you need to cancel or have a question about your reservation’s terms.
Are pets allowed?
Pets are typically approved when requested in advance. The pet fee is $495 per animal per stay.
Are monthly or extended stays available?
Yes. Monthly and extended-stay rates are available.
Are stays over 28 nights taxed differently?
Stays over 28 nights are not subject to occupancy taxes.
How do utilities work for longer stays?
Stays of 28 nights or more require a deposit and exclude utilities. Utilities are complimentary for stays under 28 nights.
What happens after I book?
Follow the signing, ID and payment instructions sent for your reservation, including the deadline in that message. We confirm when reservation setup is complete and send arrival details before your stay. Start planning now with Before you arrive.
Who can I contact with questions?
Text or call +1 (760) 558-7100 or email [email protected]. For arrival questions, use the contact in your arrival message. If you need a particular amenity, accessibility arrangement or optional service, please check with us before making plans.
House rules
Are visitors allowed?
Outside guests are strictly prohibited. Only the registered guests on your reservation may use the property. Contact us before arrival if your booked group changes.
Are events or parties allowed?
Events, parties, and unapproved gatherings are not permitted. Palms at Park is designed for private stays and celebrations among registered guests, not events or parties.
Are there outdoor music or noise rules?
Yes. Palm Springs law prohibits outdoor music at all vacation rentals, including our homes. Outdoor voices and noise are subject to quiet hours from 10 PM to 8 AM. These rules apply to every vacation rental in the city, and full details are included in the rental agreement and booking materials.
Can we have group dinners outdoors?
Group outdoor dinners are not permitted. Please plan group dinners indoors; voices from a table can carry to neighboring homes even when everyone is trying to be considerate. Outdoor seating is for your registered guests within the house rules.